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About Moshtix
What is Moshtix?
How does moshtix work?
How do I make a booking?
So how do I get into the event / venue?
Moshcard, Moshpass barcode tickets & outlets
What is a moshcard?
Why should I register my moshcard?
Why did the store take my details when I purchased my tickets?
How do I pass a Moshcard to a friend?
How do I pass a credit card bought ticket to a friend?
How do I re-issue a barcode ticket?
How do I log into my Moshtix account?
How do I recover my Moshtix password?
Is a moshcard a credit card?
Contacting Moshtix.
I'm pissed off by something, how do I complain loudly?
I've got a suggestion or some feedback
Security & personal information
How secure is my personal information?
What is your Privacy Policy?
About purchasing & refunds
How do I buy tickets for someone else?
What is my CVV number?
Why did I get an unsuccessful purchase?
Can I obtain a refund on tickets I have bought?
How do I obtain a refund on a cancelled event?
Selling tickets through moshtix
How do I send through my event information?
What Happens Once It’s Submitted?
Entry To Your Event
What to Put On All Your Promotional Material
How Moshtix Gets The Word Out
What is Moshtix?
Moshtix is an electronic ticketing company that provides ticketing for venues
and events via a
self service website, retail outlets and a national phone booking line.
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How does moshtix work as a ticketing company?
Moshtix functions several ways as a ticketing platform, depending on the nature
and size of venue.
- You might be scanning your credit card, moshcard or barcode pass through one
of our moshscan systems, which we have set-up at the door, or
- Your name might come up on a moshtix-generated door list, but,
- For tickets bought online or over the phone with a credit or debit card you
will need to bring
the card to get into the event unless the event is a barcode ticket event in
which case your ticket will be emailed to you as a PDF attachment or can be printed directly
from your Moshtix account. For tickets bought in a store you will need to bring your Moshcard (for
moshcard events there is no barcode on your receipt) or for barcoded events, the barcode receipt
ticket.
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So How do I make a booking?
With Moshtix, you can book tickets to events online, over the phone,
on your mobile at http://moshtix.mobi or over the counter at an associated Moshtix
retailer.
Ticket purchases over the internet or by phone, need to be paid via credit
card, at the time of booking. Once your payment has been processed, you will be emailed a
confirmation of your transaction. Unless your ticket is a 'Print at home' MoshPass Barcode, there is
no need to bring your confirmation with you to the event.
Tickets purchased over the counter at Moshtix outlets, will be in the form of
'Moshcard's which are rechargeable ticket holders and look similar to credit cards. Some events
will have a barcode also printed on the receipt and this is your ticket, make sure you
bring it to the event.
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So how do I get into the venue?
MoshScan - Bring card and swipe at venue.
At most medium sized events and venues, the swipe system will be used. This
means that you need to bring the Moshcard - if you bought in-store, or the credit card used if
you booked over the phone or internet, and have them swiped at the door to gain entry. The
Moshtix system will recognise the bookings made on your card at the event entry so it is
important that you bring the same card that you used for your purchase. Your purchased is charged
to the credit card at the time of purchase, not the card is presented at the event.
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Moshlist - Present card at venue.
For smaller events and venues, there may be a door list whereby the moshcard or
credit card used for purchase, needs to be presented and the purchase signed for by the
attendee.
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MoshPass - Scan barcode at the venue.
At large festivals and venue's there may be a barcode system in operation. With
the barcode system, when you are making your purchase you specify attendee details, and
will be emailed a PDF ticket that you must print (online and phone bookings) or you will leave
the store with a receipt that includes a printed Moshtix barcode. You have two options with the
barcode system, either to receive an all in one barcode, which will admit all attendees
with one scan, or you can specify each attendee's details, and each attendee will receive their
own individual barcode so you can arrive at different times. You can also log into your
moshtix profile and specify attendees after your purchase is complete if you're not sure who's
coming with you yet, although the promoter may charge a fee and/or place a limit on the amount
of re-issues that can be made to prevent scalping.
Sample PDF barcode
ticket:
Sample store barcoded receipt:
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What is a moshcard?
A moshcard is given to you if you make a purchase through a moshtix store
outlet. Apart from looking pretty damn cool! it lets you into the event just like a regular
ticket. Better than a regular ticket though it can hold tickets to multiple events, and even better
than that if you register it you can NEVER lose your tickets (see below). Think of it like free
insurance on your tickets. Registered Moshcards are also in with the chance to win free tickets
by subscribing to moshguide.
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Why should I register my moshcard?
Why? If you are holding an unregistered moshcard, you are holding it back from
reaching its full potential. If your card is unregistered, and you turn up at the event
without it, we have no way of finding your booking, and you will be disallowed entry to the event. An
unregistered Moshcard is like a paper ticket, if you lose it or forget to bring it to the
event, there isn't anything we can do for you.On the other hand, losing a registered moshcard
means all you need at the event is some photo ID to get you in.
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Why did the store take my details when I purchased my tickets?
When you buy tickets in store, the system will automatically register the first
Moshcard in a series of tickets and you will see the registered card and details printed at
the top of your store receipt. This is so that we have a name to link the booking to, in case we need
to contact you prior to the event. The other cards will not be registered so your friends can
register their own cards online in their own names.
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How do I pass a Moshcard to a friend?
Once a Moshcard is registered, all transactions on that card prior to
registration, will always remain linked to the details of the person who initially had the card
registered to their profile at the time of purchase. This means that if you 'un-register' a Moshcard from a
profile, and then register it to another profile, any ticket bookings prior to the
un-registration of the Moshcard will always link back to the original owner, and only the original
owner will be able to gain entry at the event if the Moshcard isn't present.
If you would like to pass your ticket onto someone else, then you need to
physically give the card to the person that is attending the event (ensure you don't have other
tickets also on the card).
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How do I pass a credit card bought ticket to a friend?
There are 2 solutions, the first, and easiest, is that you let the new attendee
bring the credit card used for purchase, to the event with them to have it swiped. i.e. Ask your
mum/dad if you can borrow the card for the event.
The other option is to complete a Moshtix Credit Card Authorisation Form (click
here to download) which will enable the card holder, to nominate someone to
gain entry to the event without having the credit card present. You will need Adobe Acrobat to view the
download.
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How do I re-issue a barcode ticket?
To re-issue a barcode ticket you will need to log into your Moshtix Account. To
log in you will need to enter either your email address or mobile phone number on the home page
of the Moshtix site. Hit 'go' and enter your password, hit 'go' again and you're in.
Under the BOOKINGS tab in the top navigation bar, your tickets will be listed. Hit
're-issue' and change the names and details on the tickets. A new ticket will be emailed to you as a
PDF attachment. The ticket can also be printed directly from your Moshtix profile by clicking
the 'print' link.
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How do I log into my Moshtix account?
To log in you will need to enter either your email address or mobile phone
number on the home page of the Moshtix site. If you have booked before online, it is most
likely your email address, if you booked instore and gave a mobile number, use that to login. Hit
'go' and enter your password, hit 'go' again and you're in.
Once logged in, the navigation bar at the top of the page will change and you
can add or change all your details, and your preference for receiving updates from venues
and promoters, and also the moshguide.
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How do I get my password?
To retrieve your password follow the prompts above to log in, when you get to
the password section hit the recover password link (below the email field) and your password
will be sent to you via text message or email.
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Is a moshcard a credit card?
No. A moshcard is not a credit card. You can't use a moshcard to purchase
online or over the phone. At least, not yet.
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I'm pissed off by something, how do I complain loudly?
Moshtix aims to make life easy, so we get very concerned about anyone who has
had a bad moshtix experience as that's not on
- moshy goes ballistic because he likes people to be happy
- so we want you to let us know about anything that bugs you so we can sort it
out.
If you have any complaint you can either email us
ticketsupport@moshtix.com.au or phone 1300 GET TIX (438 849)
We strive for continual improvement of what we do - so we take any complaints
very
seriously!!
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I've got a suggestion or some feedback?
Please either email us contact@moshtix.com.au or phone 1300 GET TIX (438 849)
- we'd love to hear from you!
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How secure is my personal information?
For web purchases moshtix employs bank grade 128bit encryption to protect your
credit card and personal information. Your moshtix details can only be accessed by you
using a login (your email address or mobile number) and a password. All credit card information
stored by moshtix is secured using bank strength encryption. Our servers are housed in a
secure data centre, inside a locked cage, that is accessible only by moshtix technical
staff.
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How do I buy tickets for someone else?
With moshtix, you can do it. Firstly, if you buy through a store outlet, you
moshcard is the ticket, so you can just simply give your moshcard to someone else, as a gift or
whatever.
Because there is no paper ticket, for credit card (online or phone) bookings,
your credit card, whether you swipe it or sign for it at the door, is your proof of purchase. So
in the event that you've booked, but the credit card holder is NOT the one attending the event,
the following procedure is in place:
1. Download a Credit Card Authorisation Form (click here to download)
or request a form by
sending an email to ticketsupport@moshtix.com.au
2. Fill out this Credit Card Authorisation Form,
3. Photocopy BOTH SIDES of your credit card. You can mask/cross out the middle
six digits of the card number for security.
4. Give all these documents to the person who actually IS going to the event,
and that person quotes your name (the credit card holder) at the door, and produces
these documents.
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What is my CVV number?
The CVV number is employed by credit card companies for extra protection
against fraud. It won't appear on any documentation anywhere, except on your card
Visa & Mastercard: Somewhere on the back of your card (usually under the
signature strip) is another series of numbers. The CVV number is the last three digits of this
number.
American Express: Found on the front of your card, the CVV number is the
4 digits printed above and to right of the embossed card number.
The CVV ensures only the card holder can make a ticket purchase. It's another
way moshtix protects you.
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Why did I get an unsuccessful purchase?
Insufficient funds? Please check you still have credit.
Did you put spaces in your credit card number? Delete any spaces.
Expiry date incorrect? Type it in as it appears on the card.
If AMEX, did you quote the correct (4 digit) CVV number?
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Can I obtain a refund on tickets I have bought?
Unfortunately, there are no refunds for the majority of events unless the event
is cancelled or re-cheduled. This is covered in the terms and conditions during purchase and is a standard
set by the majority of event promoters as they are holding a place for you and may have
missed out on the opportunity to sell this to someone else.
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How do I obtain a refund on a cancelled event?
If you purchased on the web, mobile web or the phone using moshtix, then we
will automatically issue a refund back to the credit card used for purchase,
generally within 7 days of notifying you the event has been cancelled. We will email you a confirmation
that your refund has been processed to the email provided when you booked.
If you purchased via a store outlet and received a moshcard or barcoded
receipt, please return to the exact outlet you purchased from for a full refund. Please note you must
take your moshcard/s and receipt to obtain a full refund, and you will be asked to sign
for your refund.
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How do I send through my event information?
To list an event on Moshtix, please email sales@moshtix.com.au or phone 1300 GET TIX (438 849)
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What Happens Once It’s Submitted?
Within 24 hours we will contact you with a link to your event for sale through Moshtix. You will also begin receiving your sales reports emailed through to as requested.
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Entry To Your Event
If your event is at an associated Moshtix venue:
Moshtix associated venues will handle the door entry for your event.
If your event is at a non Moshtix- associated venue:
Moshtix will provide you with a username and password where you can log in and:
- View ticket sales in real-time
- Modify your event, allocations, etc immediately
- Print off your door list for the event, once sales have completed
On the day of your event you need to simply log into https://www.moshtix.com.au/admin/Login.asp and:
1. Print off a copy of the door list (from the Print Door List section – we advise to print in landscape form)
2. Mark off each moshcard number as they enter the event
3. Anyone who purchased online will have their credit card with them – you simply need to obtain the signature of the credit card owner
4. After the event you need to fax back the door list with the signed credit cards
All these instructions are at the top of the door list!
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What to Put On All Your Promotional Material
For all promotional material, please list the following info.
Tickets available at www.moshtix.com.au, 1300 GET TIX (438 849), on your mobile www.moshtix.mobi and all moshtix outlets.
If you wish to add in which outlets we have, please view http://www.moshtix.com.au/outlets.asp for a complete list!
Please download our logos from:
http://moshtix.com.au/download/Moshtix_Logos.zip
(All over Australia people automatically recognise our logo, so we suggest you include it where possible)
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How Moshtix Gets The Word Out
For every event, Moshtix works hard to help you promote your event. From your on sale date (or from NOW if you didn't set one) it will be available through our website and our various marketing feeds right around the country!
If you wish to know more about our marketing, please contact our account managers on
1300 GET TIX (438 849) and select Option 4.
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