Last updated: November 26, 2004
Moshtix - Privacy Policy Moshtix - Terms & Conditions
Moshtix - Privacy Policy
Last updated: November 26, 2004
moshtix primary role is to provide event publishing, registration, ticketing and
related software and services to Australian, US, UK and other International users
of moshtix and the moshtix platform.
Our policy for consumer privacy and data protection is based on fair information
principles recognised internationally (such as the "Safe Harbour Privacy Principles"
that moshtix has agreed to follow) and in Australia (the National Privacy Principles
found in Australia's Privacy Act). We are committed to complying with Australia's
Privacy Act.
We value trusted relationships with consumers by delivering great services and safeguarding
personal information of anyone that interacts with moshtix and the moshtix platform.
Data Protection Policies:
We are committed to taking all reasonable steps to ensure that our customers are:
Updated with any changes to our privacy statement, that it is easy to find, and
is written in clear and understandable language. Our privacy statements describe
the extent and primary purposes for all collection and use of personal information.
Provided with choice and control over their information and how it is used. We endeavour
to provide easy-to-use information and update processes for consumers to tell us
how they want their information to be used or shared.
Able to review their information and have ways to change information about them
quickly and easily. We endeavour to provide an easy to use process for update and
correction of personal information. We will only refuse a request for access to
personal information when permitted by law and, in the unlikely event that this
occurs, will give an email explanation for our decision.
Provided security for their data through strong measures incorporated in a security
program designed to protect consumer information from unauthorized access, use,
or disclosure.
Service providers:
moshtix engages third parties to provide services to us, which may include collecting
or processing personal information on our behalf. Examples of such third parties
include call centre operators, software contractors and email/sms broadcast providers.
We insist that any such third parties abide by Australian and US privacy law.
WHAT SORT OF PERSONAL INFORMATION DOES moshtix HOLD?
New EVENT ORGANISER account registrations
If you have registered a moshtix account with us, we will hold your contact and
billing details. Those details are primarily used to send you information about
the moshtix platform, any upgrades that become available, new developments, upgrades
and forthcoming features and to charge you for service fees.
Technical Support
If you email our support line, or seek online support from us, we will hold your
contact details and, if you have paid for customer service, credit card or other
payment details. We keep a record of the problem that you report and recommendations
and steps we have taken.
Online Ticket Bookings and Registrations
If you have booked or registered for events that are listed by an EVENT ORGANISER
using moshtix and the moshtix platform, we keep a record of your booking data to
report to the EVENT ORGANISER. This booking data may be used in future event marketing
campaigns by the EVENT ORGANISER and moshtix. We will also keep a record of your
billing information to allow you to make quick purchases by simply using an email
address and password to login to your moshtix account.
You can opt-out of receiving email campaigns during the ticket purchase or
registration process by logging into your moshfile at www.moshtix.com.au and unchecking
the EVENT ORGANISER radio button on the MAILING LISTS tab.
You can opt-out of receiving your customised moshguide by logging into your
moshfile at www.moshtix.com.au and under the MOSHGUIDE tab setting your guide to
"Do not send".
You can opt-in to receive SMS campaigns during the ticket purchase or registration
process by checking the 'I prefer to be contacted by: SMS' check box.
Moshcard Registrations
If you have booked through a moshtix Retail Associate and then registered your moshtix
moshcard, where you have opted-in to receive updates by email or SMS, this registration
data may be used in future event marketing campaigns by the EVENT ORGANISER for
which the moshcard was allocated tickets, by the moshtix Retail Associate through
which you purchased your tickets to update you on store based information and by
moshtix. You can optionally opt-in to receiving these campaigns during the
moshcard registration process.
All moshcard registrations are managed online, you can use link which is at the
bottom of every email to log in to your moshfile at www.moshtix.com.au - and this
link is on the bottom of all emails sent from the moshtix platform. All SMS messages
are sent with an opportunity to reply and unsubscribe from future broadcasts in
your expressed category of interest.
Newsletter and other subscriptions
If you have subscribed to moshguide or one of our electronic newsletters, SMS broadcasts
or other information services, we will hold your contact details. Those details
are used to communicate directly with you on the topics you have expressed an interest
in. All subscriptions are managed online, and you can use link which is at the bottom
of every email to log in to your moshfile at www.moshtix.com.au and this is at the
bottom of every email sent from the moshtix platform. All SMS messages are sent
with an opportunity to reply and unsubscribe from future broadcasts in your expressed
category of interest.
Special promotions and competitions
You may have given us your contact details or other personal information in connection
with a promotion or a competition. We retain this information so that we may contact
you about the latest offers and promotions, sales and events information. All subscriptions
are managed online, and you can use link which is at the bottom of every email to
log in to your moshfile at www.moshtix.com.au and this is at the bottom of every
email sent from the moshtix platform.
Anti piracy
Software piracy seriously impacts the software industry worldwide. From time to
time moshtix receives reports of suspected piracy and investigates those reports.
Software piracy may be a criminal offence, and sometimes an investigation is undertaken.
Whilst most reports concern piracy by businesses, some personal information may
be collected.
If you have any queries about our privacy policies please email
Moshtix Terms and Conditions of Use and Purchase Policy
Welcome to a moshtix powered event.
Our mission is to make your browsing and purchasing experience easy, fast and fair,
so you can get your tickets or make registrations as quickly and as fast as possible.
The following Terms and Conditions of Use and Purchase Policy has been created to
ensure you are happy with your ticket purchase and that you fully understand the
purchase process with the EVENT ORGANISER who uses moshtix, the moshtix platform,
moshtix powered partner websites and moshtix retail store associates to promote
their events, sell tickets, make registrations and bookings.
Moshtix Terms and Conditions of Use
The following are the terms that govern use of the moshtix booking system and web
pages created by the EVENT ORGANISER using moshtix ("moshtix platform").
By using or visiting the moshtix platform, you expressly agree to be bound by these
Terms and to follow these Terms and all applicable laws and regulations governing
the moshtix platform. Moshtix Pty Ltd, moshtix.com, moshtix.com.au and moshtix.co.uk
(collectively "Moshtix") reserve the right to change these Terms at any
time, effective immediately upon posting on the moshtix platform. To ensure you
are aware of the latest Purchase Policy and Terms and Conditions of Use, please
check this page of the moshtix platform periodically which is avaialble from every
event page on the moshtix platform. The latest date of issue will be posted at the
top of this page. If you violate these Terms of Use, moshtix may cancel your ticket
orders, terminate your use of moshtix and the moshtix platform, prevent you from
making all future bookings using the moshtix platform, and/or take legal action
against you.
How moshtix works with the EVENT ORGANISER
moshtix provides the moshtix platform and associated software to EVENT ORGANISERS
so that they may list event details, set ticket inventory, sells tickets, take registrations
and manage other event functions using the moshtix platform. Moshtix provides access
to certain parts of the moshtix platform to the general public so that they may
transact and interact with the EVENT ORGANISER.
Permitted Use of the moshtix platform
You agree that you are only authorized to visit, view and to retain a copy of pages
of moshtix platform for your own personal use, and that you shall not duplicate,
download, publish, modify or otherwise distribute the material on this Site for
any purpose other than to review an event and it's promotional information, for
personal use, or to purchase tickets for your personal use, unless otherwise specifically
authorized by Moshtix to do so.
The content and software on this Site is the property of Moshtix and is protected
by Australian and international copyright laws. We post a legal notice and various
credits on the moshtix platform, which may not be amended or removed. Please do
not remove this notice or these credits, or any additional information contained
along with the notices and credits.
Links and Search Results on the moshtix platform
The moshtix platform may include links posted by the EVENT ORGANISER or automatically
produce search results that reference or link to third party sites throughout the
World Wide Web. Moshtix has no control over these web sites or the content contained
within them. Moshtix cannot guarantee, represent or warrant that the content contained
in third party websites is accurate, legal and/or inoffensive.
Moshtix does not endorse the content of any third party site, nor do we warrant
that they will not contain viruses or otherwise impact your computer in a harmful
or damaging way. By using the moshtix platform to search for or link to another
site, you agree and understand that you may not make any claim against Moshtix for
any damages or losses, whatsoever, resulting from your use of the moshtix platform
to obtain search results or to link to another site. If you have a problem with
a link from the moshtix platform, please notify us at contact@moshtix.com.au and
we will investigate the problem you describe in your email and take actions that
we deem are appropriate in our sole discretion.
Unauthorized Use of the moshtix platform
Illegal and/or unauthorized uses of the moshtix platform, whether for unauthorized
ticket sales, unauthorized framing of or linking to the moshtix platform will be
investigated and appropriate legal action will be taken.
Violation of these Terms and Conditions
You understand and agree that in Moshtix's and/or the EVENT ORGANISERS sole discretion,
and without prior notice, Moshtix and/or the EVENT ORGANISERS may terminate your
access to the moshtix platform, cancel your ticket order or exercise any other remedy
available and remove any unauthorized User Content, if Moshtix believes that the
User Content you provided has violated or is inconsistent with these Terms of Use
or has violated the rights of moshtix, any other User or the law.
You agree that monetary damages may not provide a sufficient remedy to Moshtix for
violations of these terms and conditions and you consent to injunctive or other
equitable relief for such violations. Moshtix may release user information about
you if required by law or subpoena, or if the information is necessary or appropriate
to release to address an unlawful or harmful activity. Moshtix is not required to
provide any refund to you if you are terminated as a User because you have violated
these Terms of Use.
Moshtix Copyright Policy
We will terminate the privileges of any user who uses this moshtix platform to unlawfully
transmit copyrighted material without a license, express consent, valid defense
or fair use exemption to do so. In particular, users who submit Content to this
moshtix platform, whether articles, images, stories, software or other copyrightable
material must ensure that the Content they upload does not infringe the copyrights
or other rights of third parties (such as privacy or publicity rights).
After proper notification by the copyright holder or it agent to us, and confirmation
through court order or admission by the user that they have used this moshtix platform
as an instrument of unlawful infringement, we will terminate the infringing users'
rights to use and/or access to this moshtix platform. We may, also in our sole discretion,
decide to terminate a user's rights to use or access to the moshtix platform prior
to that time if we believe that the alleged infringement has occurred.
Disclaimers
Moshtix does not promise that the moshtix platform will be error-free, uninterrupted,
nor that it will provide specific results from use of the moshtix platform or any
Content, search or link on it. The moshtix platform and its Content are delivered
on an "as-is" and "as-available" basis. Moshtix can not ensure
that files you download from the moshtix platform will be free of viruses or contamination
or destructive features. Moshtix disclaims all warranties, express or implied, including
also any implied warranties of merchantability and fitness for a particular purpose.
Moshtix will not be liable for any damages of any kind arising from the use of this
moshtix platform, including without limitation, direct, indirect, incidental, and
punitive and consequential damages. Moshtix makes no guarantee of any specific result
from use of this moshtix platform or use of the Moshtix service.
Moshtix disclaims any and all liability for the acts, omissions and conduct of any
third party users, Moshtix users, advertisers and/or sponsors on the moshtix platform,
in connection with the Moshtix service or otherwise related to your use of the moshtix
platform and/or the Moshtix service. Moshtix is not responsible for the products,
services, actions or failure to act of any venue, performer, promoter or other third
party in connection with or referenced on the moshtix platform. Without limiting
the foregoing, you may report the misconduct of users and/or third party advertisers,
service and/or product providers referenced on or included in the moshtix platform
to Moshtix at customer.service@moshtix.com.au. Moshtix may investigate the claim
and take appropriate action, in its sole discretion.
Purchase Policy
Payment Methods
moshtix processes your credit card depending upon the methods accepted by the EVENT
ORGANISER which may include: Visa, MasterCard, BankCard, American Express, Diners
Club and JCB.
Limits on Tickets purchases Per Customer
When purchasing tickets on moshtix, you are limited to a maximum of 10 tickets for
each event unless the EVENT ORGANISER has authorised such purchases in it's terms
and conditions. If you try to circumvent the moshtix platforms to purchase more
than 10 tickets the EVENT ORGANISER may at its discretion cancel additional bookings.
This policy has been designed to prevent unfair buying practices at popular events
and make sure everyone gets a fair chance of attending the event.
Pricing and Ticket Availability
moshtix sells tickets on behalf of EVENT ORGANISERS which means moshtix does not
determine the ticket prices, booking fees, postage and handling fees (if posted
tickets are an option) or the seating selections.
Tickets inventory is the responsibility of the EVENT ORGANISER. Given inventory
set by the EVENT ORGANISER, Popular events may sell out quickly. Occasionally, additional
tickets may be available in addition to inventory set by the EVENT ORGANISER using
moshtix, however the EVENT ORGANISER controls this inventory and its availability.
Delivery of Tickets
Through the moshtix platform the EVENT ORGANISER may elect to offer one or more
of the following delivery options for your ticket order. In most cases (except moshcards
purchased through a moshtix Retail Associate store) unless specified you will be
required to present the credit card used to purchase tickets and a picture identification,
these must match each other and must match the name your placed the booking under.
You can only buy tickets with your parents or
another persons credit card if:
(a) You have both permission to use the credit card and can bring it to the event
or;
(b) You have permission to use the card and the card holder has completed the moshtix
credit card authorisation form - you will need to bring the form to the event - click here
to view and print (The card holder must complete this)
OTHERWISE you
will not be let into the event - even with a valid ticket, so please purchase your tickets through MOSHTIX OUTLETS
for this event or at the event on the day.
By "email / e-ticket" option:
The moshtix platform provides an opportunity for you to provide your email address
and will attempt to deliver your e-ticket by email to that email address. If you
do not receive your e-ticket then please contact mostix by email ticketsupport@moshtix.com.au
By "at the door" option:
Tickets delivered through "at the door" delivery option are typically
available one hour prior to the event start time at the location set by the EVENT
ORGANISER. You will need to present your credit card used to purchase tickets and
a picture identification. In Australia moshtix sells tickets for events at licenced
venues, and these venues require a valid drivers license, passport or proof of age
to prove you are over 18 years of age. The names on the credit card and the ID must
match.
By "moshScan" option:
Tickets delivered through "moshScan" delivery option are typically available
one hour prior to the event start time at the location set by the EVENT ORGANISER.
You will be required to swipe the credit card at the door for online bookings. You
MUST bring the credit card used to purchase tickets and a picture identification.
In Australia moshtix sells tickets for events at licenced venues, and these venues
require a valid drivers license, passport or proof of age to prove you are over
18 years of age. The names on the credit card and the ID must match.
By "Post" or "Registered Post" option
Delivery of tickets are the responsibility of the EVENT ORGANISER, unless moshtix
has undertaken to provide this service to the event organiser. If you have selected
delivery through the mail, please allow at least 10 working days after your order
is made to receive your tickets from the EVENT ORGANISER unless the EVENT ORGANISER
has provided express delivery options. If you have not received your tickets within
48 hours of the event, please contact the EVENT ORGANISER via the phone number or
email address supplied on the EVENT ORGANISER moshtix event page or contact moshtix
at ticketsupport@moshtix.com.au.
Please ensure you supply the correct billing and credit card account information
for a ticket orders as incorrect details will delay processing and delivery. Moshtix
and EVENT ORGANISER do not post to PO Boxes.
Moshcard issued tickets (issued from an authorised moshtix Retail Associate store)
Your moshcard will be required to swipe for entry typically available one hour prior
to the event start time at the location set by the EVENT ORGANISER. You MUST bring
your moshcard to the event to gain entry. The moshtix Retail Associate will also
issue you with a printed moshtix receipt, this is NOT your ticket, only the moshcard
is valid for entry to the event.
Quick Purchases
As with other leading Internet merchants such as Amazon.com, Moshtix securely saves
the billing and credit card information you provide during purchase. If you do not
wish to use this information for future quick purchases please uncheck the check
box next to "Save this card to my profile" during the booking process.
With mobile phone bookings (coming soon) charges will be made to the credit card
stored on your moshfile and it is your responsibility to ensure these credit card
details are accurate and updated.
Do not set your quick purchase settings or purchase
tickets with your parents or another persons credit card unless you have their permission
or have completed a credit card authorsation form - as you will not be let into
the event - even with a valid ticket.
Credit Card Payments
All purchases are charged to your credit card at the time of purchase, not at the
time of entry to the event.
Cancelled Events
Occasionally, events are cancelled or postponed by the EVENT ORGANISER due to weather
conditions or situations affecting the staff or audience. When this occurs, the
EVENT ORGANISER will make every effort to ensure you receive a prompt refund and/or
exchange if applicable. If an event is cancelled or postponed, you will be notified
by email if you have opted in to receive email updates, otherwise please
review notices posted on the EVENT ORGANISER's website or contact the EVENT ORGANISER
via the email address supplied on the EVENT ORGANISER's moshtix listing regarding
receiving a refund. If the event was moved or rescheduled, the EVENT ORGANISER may
set refund limitations. Contact the EVENT ORGANISER for exact instructions.
If a refund has been confirmed by moshtix then the following refund method applies.
If you booked online or by phone using a credit card, moshtix will automatically
refund to the credit card used for purchase within 14 days of notifying you that
a refund for this event applies. If you booked in a authorised moshtix retail outlet,
please return to the same outlet you purchased from along with your moshcards and
moshtix receipt to obtain a full refund within 90 days of the event cancellation.
You will be asked to sign for your refund and you may keep your moshcard.
If you purchased the ticket (s) independent of the moshtix platform, you will need
to return the tickets directly to the place where you purchased the tickets.
Exchanges and Refunds
Before purchasing tickets, carefully review your event and ticket selection. Policies
set forth by EVENT ORGANISER will dictate the issuing of exchanges or refunds after
a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
Other terms
EVENT ORGANISERS may reserve the right of:
1. Admission to events, latecomers may not be admitted until a suitable break.
2. To change/withdraw advertised artists, programs or seating without notice.
EVENT ORGANISERS may also append the moshtix terms and conditions and these additional
terms are displayed and agreed to by the purchaser during the booking process.
